FAQ

Questions?

Please read the FAQ's below. If you can't find the answer you are looking for, click here! 

Shipping and Delivery

1. How do I track my order?

After your order is shipped, a tracking number will be provided via email. You can track your package on our website.

2.How much do I pay for shipping?

Shipping costs will be automatically calculated at checkout. Additionally, we offer worldwide free shipping on orders over $49.

Returns and Exchanges

1. Can I return or exchange my lingerie?

Due to the intimate nature of our products, we do not accept returns or exchanges unless the item is defective or incorrect.

2. What should I do if my item is damaged?

Please contact us within 3 days of receiving a damaged item, and we will assist you with a replacement or refund.

Payment and Discount

1. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment gateways.

2. How do I use a discount code?

Only one discount code can be used per order. If you want to use multiple codes, we recommend placing separate orders. For free shipping on orders over $49, this discount is automatically applied at checkout and does not require an additional code.

3. How do I use store credit？

Our store credit is linked to the email address used to sign up, so if your recent order was placed under a different email, the system won't recognize the credit at checkout. Please double check when placing order.